The One-Stop Customer Service Solution

SmarterTrack brings all the functionality of a Help Desk, Ticket System, Live Chat, WhosOn, Cost Analysis, Data Mining, Reporting, and Knowledge Base in one software application—delivered through one elegant Web interface. The Event-driven architecture in SmarterTrack empowers organizations to develop and automate SLA policies to optimize customer service efforts into a powerful multi-channel communication portal that delivers value, efficiency, and increased satisfaction. Advanced features such as WhosOn, detailed Data Mining, and a Live Chat invite system enhance marketing performance and dramatically increase conversion rates.

Server and Shared Installations

SmarterTrack can be installed onto a local or co-located server using the standard install download. Additionally, SmarterTrack can be utilized on Shared Hosting accounts at thousands of Web Hosting companies that provide Microsoft Windows™ hosting and SQL Server or MySQL support—allowing for additional flexibility and reduced costs.