Best way to reach tech support?

[rbward]

I've noticed that the IRC channel is always empty and the phone # listed goes unanswered. Is there any way other than the web ticketing system to report a problem?

[mr.freeze]

I have two support tickets that were closed without any response. I'm not sure if there is a problem with the ticketing system or if this is normal.

I also called the number on the contact page but no one picked up. I really don't want to change VPS providers again (I'm happy with the actual VPS) but I'm starting to get frustrated.

Is this normal?

[David]

What is your ticket #? PM me

[mr.freeze]

Thanks David. I can see that there was a problem with the ticketing system now. My original questions showed up as "No message found". I will re-submit them.